WOMMA develops original research to advance and educate the word of mouth marketing community. WOMMA works closely with its members to create this research through collaborative working groups that incorporate some of the industry's most diverse perspectives and expertise.
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Guidelines and Best Practices
WOMMA Social Media Disclosure Guidelines (March, 2017)
Best Practices for Transparency and Honesty in Digital, Social & Mobile Marketing
In today’s constantly evolving interactive world, with opportunities to deliver messaging across countless platforms and devices, it can be difficult to figure out the best way to ethically, accurately, and consistently make disclosures. However, doing so is critical not only to communicate with audiences ethically and responsibly, but also to avoid damage to your brand’s reputation and potential legal, regulatory, and financial risk. Some fundamental principles to keep in mind when conducting your marketing and communications activities in digital, social, and mobile media are set forth below. Please note this guide is provided as a courtesy to our members and the industry at large, but is not intended to be legal advice. Always consult your own attorney to apply current law to your specific circumstances.
Media Rating Council (MRC) Social Media Measurement Guidelines
This document presents a guideline for the measurement of certain types of Social Media activity conducted by consumers who use media. For purposes of this document, Social Media is defined as created, shared or exchanged information, ideas, content and opinions in virtual communities and online networks, including conversations about or with a brand. The document was prepared for the use and benefit of the media Industry, especially those constituents that analyze behavior or user-generated/posted information, measure advertising and those that attempt to monetize events (whether buyer or seller) in a Social Media environment.
WOMMA is strategically focused on providing research insights for its members and the public. The Research & Measurement Council (RMC), created in 2005, has been driving projects, education and guides around the measurement of word of mouth marketing and social media marketing.
The RMC is responsible for developing projects, programs and tools that engage marketers and create an understanding of the importance of integrating metrics and measurement into WOMM and social media marketing campaigns.
Return on Word of Mouth Study
What is the true value of WOM, online and off, relative to other marketing and media? In June, WOMMA gathered some of the world’s leading brands and researchers and launched “Return on Word of Mouth,” a landmark study to finally answer this question, as well as many others.
Return on Word of Mouth Infographic
To enlarge, click on the infographic. For additional details on the “Return on Word of Mouth,” download the study listed above.