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Latest Updates: WOM Ethics RSS

  • WOMMA and PRSA Submit Social Media Advisement to FDA

    Pat McCarthy 11:55 am on April 4, 2012 | 0 Comments Permalink | Post Your Comment!
    Tags: , WOM Ethics

    Yesterday, the Public Relations Society of America (PRSA), the world’s largest organization of public relations professionals, and WOMMA, the leading trade association focusing on word-of-mouth marketing and advertising, filed joint comments with the United States Food and Drug Administration concerning its proposed social media guidelines.

    PRSA and WOMMA’s joint formal comments are available for download.

    In their comments, PRSA and WOMMA ask the FDA to provide more robust guidance concerning how businesses in the health care and pharmaceutical industries can appropriately communicate with, and market to, consumers in online and social media forums. The allied associations also affirm the ethical standards that underpin the public relations and word-of-mouth marketing professions.

    Read the Full Release

    Learn more about WOMM and social media ethical trends and developments at WOMM-U, May 7-9.

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  • Pinning Down Legal – A lawyer’s take on Pinterest

    Pat McCarthy 10:56 am on March 26, 2012 | 5 Comments Permalink | Post Your Comment!
    Tags: , WOM Ethics

    pinterest_logo

    Whenever a hot new social site pops up, the masses rejoice and the attorneys huddle. Pinterest is no exception. Recently, an attorney/photographer took down her Pinterest page due to legal concerns. This prompted Arik Hanson to ask Kelcey Patrick-Ferree, a different attorney, why.

    Excerpts from the full post:

    What’s the real risk for brands thinking about using Pinterest at this stage?

    I must, unfortunately, give the classic lawyer answer: it depends!

    If a retailer wants to promote its own products through Pinterest without ever re-pinning anyone else’s content, there is very little risk. The usual rules will apply, of course, in the same way that they do on Facebook or Twitter: disclose significant relationships, don’t use others’ content without permission, and so on. The legal issue du jour is copyright, and several retailers already have social media policies prohibiting posting other companies’ content to their own social media pages/profiles/etc.–as long as brands apply those rules consistently, they should be fine. On the flip side, all companies should consider whether they mind granting a license to Pinterest as defined in its Terms of Use. For brands like retailers that care about promoting products, as opposed to protecting the intellectual property associated with photos of those products, the analysis will likely favor using Pinterest.

    If you were counseling a Fortune 500 brand–or even a midsized or small business–what would your advice be for those organizations considering Pinterest?

    If the company wants to be very cautious, it should join but pin only its own content that it does not mind granting a license to. There are several companies, including Fortune 500s, that have already done so, including Target and Home Depot. Target is using Pinterest to promote its own products from its own website only, and it fits the bill I described above: it cares more about promoting its products than protecting the intellectual property associated with photos of those products. Home Depot has been more adventurous and is pinning outside content, mainly ideas for room decor. This surprised me a little; I followed a couple of Home Depot’s repins back to blogging sites that did not clearly own the photos they were posting, or give permission for users to repost their content. Home Depot’s social media folks may know something about those sites that I do not, though (e.g., it’s possible that the content is coming from the personal blog of a Home Depot employee who gave permission, or the social media folks have offline, written permission to use the content–I have no way of knowing).

    Smaller businesses and businesses focused on services rather than products may wish to be more adventurous and interactive, pinning products from other companies and repinning content from other users. In those cases, they will want to have permission to use the photos that they pin (either directly or via the other company’s Terms of Use). If there is a doubt, it’s better not to pin. In the case of repinning, the site is merely framing already-uploaded content (i.e., displaying the content in a slightly different context, but not making a new “copy”), so despite the fact that the Terms of Use do not grant users a sublicense to repin content, there is unlikely to be liability arising out of the act of repinning itself. But this may not be sufficient to ensure users are not on the hook for repinning infringing content. Again, the rule of thumb will be: make sure you own the content, have permission to use it, or have permission from someone who had the right to grant you that permission.

    Ed. Note – Arik was very careful to note that the above should NOT be relied upon as legal advice. Please consult an attorney if you need Pinterest-related legal advice.

    Read the full interview at Communications Conversations

    This post was modified to correct a misstatement from the original publication.

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  • Privacy, Privacy, Pinterest

    Pat McCarthy 11:05 am on February 24, 2012 | 1 Comments Permalink | Post Your Comment!
    Tags: , , , WOM Ethics

    pinterest_logo1

    We’ve covered the Pinterest explosion for the past few weeks and have found little to hold against the quickly-growing social network. The streak has ended.

    Pinterest recently got knocked for switching user links to affiliate links in an attempt to generate revenue - hardly a cardinal sin. The uproar started because Pinterest never told their users about it.  Privacy, once again, throws water on the fire.

    Facebook and Google are no strangers to getting knocked for lax privacy policies. But when you look at their business models, even Pinterest’s, the dollar is in the data. Facebook and Google sell advertising. Pinterest almost inevitably will soon do the same. But users tend to have a knee-jerk reaction whenever a social network steps over the line.

    Key Takeaway: You may not run a social network, but almost every company collects customer/user data to some extent. Always be clear about how you use it and who sees it.

    Read more about Pinterest and Privacy at Edelman Digital

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  • Data Privacy Day is upon us!

    Pat McCarthy 11:26 am on February 10, 2012 | 0 Comments Permalink | Post Your Comment!
    Tags: , , WOM Ethics

    Data privacy isn’t a subject that will sell out a room in most places, but the sheer amount of data online makes security a major issue. January 28 marked Data Privacy Day was celebrated in the U.S., Canada, and 27 European countries.

    Edelman Digital published a Microsoft infographic that really sums up why Data Privacy not only effects companies, but also employees, friends and neighbors.

    microsoft-infographic

    Key Takeaway: Data privacy will only grow in importance as companies skirt the line between Big Brother and Big Mother – the brother’s more helpful and much less intrusive counterpart.

    Read more about Data Privacy at Edelman Digital

    Edelman is a WOMMA governing member.

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  • Review Tampering – Is this ever going to end?

    Pat McCarthy 10:55 am on January 30, 2012 | 0 Comments Permalink | Post Your Comment!
    Tags: , WOM Ethics

    The New York Times recently reported on a company that offered VIP Deals for customers who submitted a review or their iPad covers. You could argue that the reviews could have been positive or negative, but we all know which way the company was implying. Every time a company does this, they erode the trust between consumers in general and online reviews.

    Indeed, it makes clear sense that brands want their customers and advocates to create media. Reviews, videos of product trials, photos, and other media created by consumers benefit brands greatly. But paying per review isn’t the way to go.

    Create a Reason to Share

    Suppose you were going to offer about $30 of value to your customers to post a positive review. Right before you launched this campaign, you came to your senses and put the kibosh on it.

    What could you do with those funds? How could you use them to give your customers a reason to review, share, and create with your product?

    Key Takeaway: Creativity drives great word of mouth marketing. Put your resources there.

    Read more about the ethics of online reviews at The Digital Influence Mapping Project

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  • FDA Guidance: Everything you Need to Know

    Pat McCarthy 11:33 am on January 25, 2012 | 1 Comments Permalink | Post Your Comment!
    Tags: , , WOM Ethics,

    Healthcare marketers have long awaited guidance from the FDA on how to engage online without violating patient privacy. The wait ended recently when the FDA released the “Guidance for Industry Responding to Unsolicited Requests for Off-Label Information About Prescription Drugs and Medical Devices.”

    Andy Levitt, Founder and CEO of HealthTalker, and Tony DiResta, WOMMA’s General Counsel, both wrote perspectives on the Guidance. Snippets are below.

    For the full posts, visit All Things WOM and DiResta-the-Law.

    ———-

    HealthTalker Thoughts on the FDA’s Social Media Guidelines

    andrew-levitt-healthtalker

    By Andy Levitt, Founder and CEO of HealthTalker

    Many people in the pharma world have been champing at the bit for the FDA to provide guidance on how to use social media in the promotion of prescription products.

    For what it’s worth, I think that the use of social channels in the Rx space is widely over-hyped, and that the real opportunities lie in old fashioned, face-to-face word of mouth dialogue.  (Disclaimer: my company, HealthTalker, provides WOM services for life science companies).

    Manufacturers and many of the agencies that support them have wondered how to avoid regulatory headaches but still tap into the power of Facebook, Twitter and the like, hoping to strike gold with these dynamic channels leading to noteworthy promotion and increased market share.

    I actually find the whole thing a bit laughable as it suggests that people in the industry have become too afraid to think on their own, to apply good judgment to marketing and promotion, and to push the envelope a bit further.  That statement might anger some people and offend a few more, but at the end of the day the FDA will never tell us exactly what to do; they will only provide draft guidance.

    Continue Reading…

    ————————–

    The Attorney’s Perspective on the FDA Guidance

    tony-diresta

    By Tony DiResta, Partner at Winston & Strawn LLP and WOMMA’s General Counsel

    Over 2 years ago, the Food and Drug Administration (FDA) held hearings on the use of social media for pharmaceutical advertising.  WOMMA representatives provided testimony during those hearings.  Comments concerning issues presented by those hearings were provided by many industry groups, including WOMMA.

    Anticipation has been great, with the expectation that clarity would be provided for pharmaceutical companies desiring to use social media platforms as part of the educational and promotional activities.  After years of waiting by the pharmaceutical industry, the FDA quietly released its “Guidance for Industry Responding to Unsolicited Requests for Off-Label Information About Prescription Drugs and Medical Devices” in the Federal Register.  Unfortunately, the agency declined to provide detailed instructions and rules.

    Continue Reading…

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  • WOMMA Encourages Transparency and Consumer Choice – Applauds FTC Actions

    Pat McCarthy 10:37 am on January 20, 2012 | 0 Comments Permalink | Post Your Comment!
    Tags: , , WOM Ethics

    privacy-guidelines

    Yesterday, we released a Guidance on Privacy, a set of self-regulated privacy guidelines that focused on social media and the use of consumer Personally Identifiable Information (PII).

    In light of the FTC’s recent settlements with Google and Facebook, WOMMA applauds the FTC’s efforts to shine the light on this issue and for making transparency a key point.  While it is not yet clear what effect these developments have had on the online marketing industry – we appreciate the agency’s efforts to allow industry leaders to develop effective self-regulatory initiatives, and WOMMA looks forward to working with the FTC on the important issues relating to privacy.

    Along with some major brands and agencies, WOMMA and its board of directors have agreed upon a set of core principles for protecting privacy across all marketing and communications channels. WOMMA’s Guidance on Privacy are aspirational core principles to follow, and are not mandated or required guidelines for the industry.

    Excerpts from WOMMA’s Perspective on Privacy:

    • Brands should be open and honest about PII that they are collecting, using and sharing from consumers.
    • Brands should use PII collected from or about consumers for the purposes that they have clearly communicated.
    • Brands should collect PII that is relevant and necessary to accomplish the specified purposes.
    • Brands should not retain PII for longer than necessary to fulfill the specified purposes or to otherwise meet legal requirements.
    • Brands should employ relevant and reasonable measures to protect PII.
    • Brands should be accountable for complying with these principles, by providing consumers with a readily accessible means to express concerns or complaints.

    “In the relationship between the advertiser and customer, sensitive information can be transmitted, whether financial or personal,” said Anthony DiResta, Partner at Winston & Strawn and WOMMA General Counsel. “It is the sensitivity of that information that creates concerns about privacy, and WOMMA believes that transparency and choice are at the heart of establishing and sustaining the meaningful connection between companies and their customers.”

    “Privacy is becoming an increasingly important topic for both brands and consumers,” said Paul M. Rand, President/CEO of Zocalo Group and WOMMA Past President. “The principles set forth in WOMMA’s Guidance are meant to educate our members and the industry as a whole on key privacy issues, and we look forward to continuing the discussion.”

    Resources

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  • Trending: WOMM Ethics

    Pat McCarthy 9:30 am on December 12, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: , WOM Ethics

    Word of mouth marketing ethics don’t often make headlines, but they’re critical to the long-term success of the discipline. Help WOMMA develop and enforce our ethics code for WOMMA members by joining the Membership Ethics Advisory Panel (MEAP).

    ———-

    MEAP participation is only available to WOMMA members. To learn how to become a member, contact Jason Dent, WOMMA’s Director of Member Development, at JasonDent@WOMMA.org or 312-853-4400 x.201.

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  • Complaint to FTC Against Major Food and Beverage Company Concerning its Social Media Campaign Targeting Teens

    Pat McCarthy 9:07 am on November 7, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: , WOM Ethics

    tony-diresta-blog-photo

    By Anthony DiResta, WOMMA General Counsel & Partner at Winston Strawn

    Within the past few days, a Complaint was filed with the FTC concerning the social marketing by PepsiCo, that can be found here.

    The Complaint against PepsiCo makes three arguments:

    1. The campaigns are represented to be a contest, video game, or concert performance, rather than advertising for Doritos.  The company’s marketing efforts are “disguised” and accordingly deceptive.  Apparently, the argument is that the company’s not disclosing to teens the fact that the entertainment is advertising is deceptive under Section 5 under the FTC Act;

    2. The manner in which Frito-Lay collects and uses personal information violates Section 5, by (i) making representations that it will protect teens’ personal information and then acting inconsistently with that policy; and (ii) deceiving teens by collecting personal information without adequately disclosing the extent or purpose of that data collection; and

    3. The company’s use of personal information to generate Facebook and Twitter endorsements from teens playing its games violates the FTC Guides on Testimonials/Endorsements.

    The Complaint and Request for Investigation was written by the Institute of Public Representation.  It is noteworthy that this Institute was headed by David Vladeck, the current Director of the FTC’s Bureau of Consumer Protection, when he was a Professor at Georgetown before coming to the FTC.

    It will be interesting to see how the FTC reacts to such far-reaching arguments that, as a practical matter, apply to just about all ad campaigns by major brands.  Nonetheless, it highlights the interest of consumer groups to advertising and marketing on social media platforms.

    Read more about social media and word of mouth law at Tony’s WOMMA blog, DiResta-the-Law

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  • WOMMA Announces Annual Living Ethics Review Call for Comments

    Pat McCarthy 9:05 am on November 7, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: WOM Ethics

    WOMMA was founded in 2004 on defining best practices and ethical standards for the word of mouth marketing industry. WOMMA created the Living Ethics Project and is asking its members and the public to drive the conversation, look critically at current business practices, and recommend updates to the Ethics Code.

    Members input and guidance is extremely important to ensuring that WOMMA and our Ethics Code continue to be at the forefront of the industry. Members are asked to go to the Living Ethics Blog from November 7 - January 4, 2012 to submit comments, questions or concerns.

    Hot topics that will be worthy of discussion include but are not limited to:

    • Disclosure
    • Q&A Websites
    • Online Sweepstakes

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