The promise of word of mouth (WOM) marketing initiatives has practically saturated the consciousness of every brand marketer: relevant, more targeted reach leading to more efficient use of marketing dollars, a virtual focus group providing commentary about a company’s products and services, opportunities for engaging customers in greater dialogue, just to name a few. But one important barrier to adopting WOM marketing more broadly has been a lack of understanding about what, and how, to measure the impact of WOM marketing. We are calling for comments to the draft of the guidebook. There are currently seven chapters written and we’re adding three additional chapters as well as an overall ROI component. As a member of WOMMA, we are calling on you to review the guidebook and submit your comments. The Research & Metrics Council will consolidate all comments and make changes to the guidebook accordingly. The final draft will be released during the Research Symposium & Marketing Summit, Nov. 18-20 at the Paris Hotel in Las Vegas.
Review the guidebook here: http://womma.org/metrics/Metrics-Best-Practice-Guidebook.pdf
Make comments here: http://womma.org/metrics/comment.php
The full story at WOMMA Metrics:
http://womma.org/metrics