We’ve been publishing a variety of word of mouth and social media voices in the last couple of weeks. David Armano and Mike Kuczkowski Edelman Digital and Edelman Consulting, respectively, published a good analysis of the social business landscape and where it may head in 2012.

The slides that really stuck out for me were:

trust-barometer-image

social-hype-cycle

Watch the full slidedeck at Edelman Digital

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