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Updates from October, 2011

  • Dozens of Case Studies, More Wanted

    Pat McCarthy 7:39 am on October 31, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: ,

    In WOMMA’s Case Study Library, we have dozens of word of mouth marketing case studies. And if you’re a member, we’d love to publish your case study.

    The Case Study Library is a known resource for word of mouth and social media case studies. It’s a great way to show off your amazing work.

    Read the Case Studies

    Submit your Case Study

    ———

    Being published in the WOMMA Case Study Library is a member benefit. To learn how to become a member, contact Jason Dent, WOMMA’s Director of Member Development, at JasonDent@WOMMA.org or 312-853-4400 x.201.

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  • Trick or Tweet: 8 Twitter Pet Peeves

    Pat McCarthy 7:38 am on October 31, 2011 | 2 Comments Permalink | Post Your Comment!
    Tags:

    Twitter has been around long enough for some pretty annoying habits that were brilliantly outlined by Megan Leap of MarketingProfs:

    1. Automated Direct Messages – Twitter is a great way to make real connections with similar minded people. Nothing says scam, insincere or plain old laziness more than an automated DM.

    2. Typos in Twitter Bios – When people look you up, there are a precious few words you can use to describe yourself. Don’t misspell them. You’ll look silly.

    3. Sexy Auto Bots – Seriously folks. Seriously. (Although you do know your tweet has really resonated once these bikini-clad computers start retweeting it)

    4. People who use bots to get more followers – Twitter is not pay to play. And why would you want followers who were paid for? Your tweets will be seen by the wrong people who aren’t interested.

    Read the other four pet peeves at MarketingProfs

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  • 5 Ways Brands Can Use Google+ Today

    Pat McCarthy 7:37 am on October 31, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: ,

    Google+ still doesn’t have a brand page option, but Vidar Brekke of Converseon found a few ways to get the Google+ ball rolling today.

    1. Position Yourself as a Thought Leader – Topics are wide open for anyone to engage with. Google+ conversations are more open than on Facebook and more aggregated than on Twitter. Vidar pointed out three great example topics: HPV, Lego, DIY Analog Synthesizers.

    2. Improve your SEO – You can promote your professional work through your personal account. If people see it, click on it, and share it, your SEO value increases. Remember, it’s Google running this thing.

    3. Listen – Google+ is more open than Facebook and better organized than Twitter. Listen up. Insights abound.

    Read two more of Vidar’s tips at Converseon’s blog

    Converseon is a WOMMA governing member.

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  • 100 Uses of Social Media Monitoring

    Pat McCarthy 7:35 am on October 31, 2011 | 2 Comments Permalink | Post Your Comment!
    Tags: ,

    At conferences, in webinars and on blogs, savvy marketers are saying, “Listen, listen, and listen some more!” Social media can provide tons of insights on the cheap, but simply saying “Listen” lacks specificity and direction.

    Jeffrey  Cohen at Radian6 made a 100-point list of what to listen to. Here are some choice examples:

    Brand Monitoring


    4. Listen for direct and indirect questions from customers
    9. Listen for the most popular topics about your brand
    12. Listen for mentions of product misuse

    Competitive Intelligence


    13. Discover online mentions of your top competitors
    16. Listen for customer comments about competitors
    20. Discover negative mentions of competitors and treat as opportunities

    Lead Generation and Sales


    42. Monitor for recommendation requests within your product category
    47. Share relevant content with prospects
    48. Answer direct questions from prospects

    Read the other 91 reasons to listen at Radian6

    Radian6 is a WOMMA member.

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  • What is Driving Word of Mouth for America’s Most Inspiring Companies?

    Pat McCarthy 8:46 am on October 28, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: ,

    On Wednesday, Terry Barber and Suzanne Tulien of the Global Institute of Inspiration presented a webinar titled What is Driving Word of Mouth for America’s Most Inspiring Companies?

    Download Here

    WOMMA members can access the full webinar in the WOMMA Member Center.

    ———

    The WOMMA Member Center is available for employees of WOMMA member companies only. To learn how to become a member, contact Jason Dent, WOMMA’s Director of Member Development, at JasonDent@WOMMA.org or 312-853-4400 x.201.

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  • Research: The Social Customer Pays Off

    Pat McCarthy 8:44 am on October 28, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: Consumer Behavior, , , Social Sharing

    Sister agencies M Booth and Beyond of the Next Fifteen Group published a very interesting study that dissected the sharing behavior of social customers. They found two determining factors that affected the customer decision path:

    1. Type of Product – High vs. Low Involvement

    2. Type of Consumer – High vs. Low Sharer

    The survey, which drew responses from 1,583 US and 1,503 UK participants, examined twelve different product categories. High and low involvement products were classified as such:

    high-vs-low-m-booth

    The online channels used to research products were found to be closely associated with the level of involvement for the product. For instance search, review sites and product websites were preferred for high involvement purchases. Less expensive, everyday products were researched more often on social networks.

    m-booth-flowchart

    Read the full study at M Booth and view the research infographic

    M Booth is a WOMMA member.

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  • Gawker Gets a Paid Pitch

    Pat McCarthy 8:39 am on October 28, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: , ,

    Big online publications like Gawker, The Huffington Post, and Technorati employ writers – no surprise there. But since these sites draw quite a bit of traffic, they also are coveted places for brands to be. Enter the PR pitch.

    PR and journalism have had a long standing relationship that occasionally flirts with questionable ethics. The basic and stalwart rule is that pay-to-play arrangements don’t fly. Recently, Hamilton Nolan, a writer at Gawker, got pitched by a company called 43a to insert links into his articles. These links would lead to 43a’s supposed* clients.

    Hamilton, out of curiosity, engaged the 43a representative to understand more about how the company operated. He also published all the emails he received from 43a. Here’s the quick and dirty procedure:

    1. The writer links to a company’s website in an article.

    2. If the editor doesn’t cut the link, 43a pays the writer. In this case, they offered $175 per link.

    3. Everybody acts like nothing happened.

    This practice is misleading because at no point was disclosure mentioned. At WOMMA, one of our goals is to ensure clear and honest disclosure of brand relationships between bloggers and brands. Read more about our Ethics Code and other ethical resources.

    Read more about the 43a story at Gawker

    *A late update on the original post had responses from several of the companies named as clients that refuted 43a’s claim, which is why they weren’t named in this write-up.

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  • Zero-Sum Zero-Shum: Affluent Media Users on the Rise All Around

    Pat McCarthy 8:36 am on October 28, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: ,

    A recent Ipsos Mendelsohn survey found that affluent consumers are more and more connected on all fronts.

    mediauseaffluents640

    Key Takeaway: _______ is not dead. Just insert any medium you want. Affluent consumers are increasingly connected to traditional and emerging media outlets.

    Read more about the study at Ad Age

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  • Online vs Offline Trust

    Pat McCarthy 10:29 am on October 26, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: , ,

    WOMMA has published a bibliography of resources that examine the relationship between online and offline word of mouth.

    Among the resources was a study by Vision Critical that examined which channels daily social network users trust information as compared to all consumers.

    120212

    This data sheds light on two things:

    1. Trust is greatest among earned media, then owned, then paid.

    2. As a whole, social network users are more trusting of information than the general public.

    Read more about the study at eMarketer

    There are 18 other resources examining the relationship between online and offline word of mouth in the bibliography. These include research reports from Northeastern University, MIT, Yale, Wharton, and private researchers.

    Please read more and contribute any relevant resources here.

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  • Running a Successful Social Media Contest

    Pat McCarthy 10:24 am on October 26, 2011 | 0 Comments Permalink | Post Your Comment!
    Tags: Social Media Contests, ,

    Social media contests can generate a lot of attention and engagement. But be forewarned, there are many ways to mess up the process.

    Ben Pickering, CEO of Strutta, wrote a post that we published on All Things WOM that lays out how to concept, plan and execute a winning social media contest:

    1. Start with the End in Mind – Find your goals, budget and where you are on the consumer engagement pyramid

    strutta-pyramid

    2. Plan, Prepare and Prepare for the Unplanned – Know everything you can about the channels you’ll use. Also allot time and resources for unexpected problems. They’ll almost surely happen.

    3. Execution Over Concept – Even the most creative contest concept needs to be easy to use or your contest will be a ghost town.

    Read more of Ben’s tips on All Things WOM

    ———

    All Things WOM is a member-contributed blog full of a variety of voices and experiences in word of mouth marketing. If you want to contribute, contact the editor, Pat McCarthy, at Pat@WOMMA.org

    Strutta is a WOMMA member.

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