Anyone who lives in a snowy climate knows the pains of shoveling a walk and driveway especially when it isn’t yours. When Newark, NJ, Mayor Cory Booker saw that one the people he follows on Twitter, radio host Ravie Rave, tweeted about his snowed in 65-year-old father, Booker tweeted back “Please @BigSixxRaven don’t worry bout ur dad. Just talked 2 him & I’ll get 2 his Driveway by noon. I’ve got salt, shovels & great volunteers.” I’m not suggesting the marketing industry pick up their shovels. But the brand Booker is building with actions like these leave an imprint on his constituents. Unexpected customer service and heart warming image building is what made this million dollar publicity.
Read more and see the video at 360i’s blog

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