c
compose new post
j
next post/next comment
k
previous post/previous comment
r
reply
e
edit
o
show/hide comments
t
go to top
esc
cancel

Updates from November, 2009

  • The Greater Picture of Going Online

    Pat McCarthy 11:40 am on November 30, 2009 | 2 Comments Permalink | Post Your Comment!
    Tags:

    Many businesses entering the online world often fail to account for all of the costs associated with the endeavor. Instead of plunging in face first, it would be wise to first assess the goals and strategy. These will give a rough idea of the final costs. Generally, there are three categories to review: workforce, technology, and content. Instead of allocating in broadly resources in broad strokes , target the specific needs of these categories. You might be surprised. Spotify, a streaming music giant in the UK, staffs about 100 people. Their content costs eclipse that of the workforce.
    More on how to budget for online expenses at The Guardian

    Post to Twitter

     
  • What Now WOMMA?

    Pat McCarthy 11:38 am on November 30, 2009 | 0 Comments Permalink | Post Your Comment!
    Tags: , ,

    As part of our alliance with WOM Japan, we will be sharing 5 whitepapers with them. As a WOMMA member, this an opportunity to make a name for yourself in one of the fastest growing WOM markets in the world. WOM Japan have expressed their need for whitepapers in these categories:

    • Measurement and ROI
    • Mobile WOM
    • Marketing Mix
    • Best Practices and case studies
    • Relational marketing between WOM and sales

      Send whitepapers of these categories to Tarah@WOMMA.org.

      Domino Foods has partnered with WOMMA Member DEI Worldwide to raise money to fight child starvation with a Twitter campaign. They will donate $1 for every tweet that uses #NoKidHungry to Share Our Strength. Read more about the campaign and charity at http://www.strength.org/

      Hey Brands! We Got Something for You
      The updated guidelines from the FTC on endorsements used in advertising and marketing go into effect December 1. If your brand participates in social media, engages in influencer marketing, or uses customer testimonials in advertising campaigns, there are important issues you must begin addressing. Tony DiResta, WOMMA’s general counsel and partner at Manatt, Phelps & Phillips LLP, will help you sift through these important issues by answering critical questions every brand must address to ensure compliance with the updated FTC guidelines. Bring your concerns, ideas and participation. Please submit any questions you have around this topic in advance of the call to BrandsCouncil@WOMMA.org. This call will not be recorded so you can be free to express any thoughts or concerns you may have.
      When: Tues. Dec. 1
      Time: 12pm PST | 2pm CST | 3pm EST
      Register Here: http://bit.ly/Dec1JamSession

      Post to Twitter

       
    • Job Hunting Ambassadors

      Pat McCarthy 11:35 am on November 30, 2009 | 0 Comments Permalink | Post Your Comment!
      Tags:

      When the recession hit, Maria Butters had trouble launching her long planned job hunting site, Jobalized.com. Suddenly there were too many job seekers and not enough jobs. Even though she has used minimal marketing, she has received thousands of applications since going live in October 2009. To make her site talkable, she employed targeting utilities that saved businesses looking to hire time and money. With a sharper focus, employers could see the most qualified candidates instead of sifting through hundreds of irrelevant resumes. Suzan McDowell of Circle of One Marketing also suggested Butters add testimonials to her site to spotlight her best ambassadors. With online brand reviews being the second most trusted form of consumer research, testimonials help build confidence in services.
      More on how Butters is making her service more talkable at The Miami Herald

      Post to Twitter

       
    • What Now WOMMA? continued

      Pat McCarthy 11:34 am on November 30, 2009 | 0 Comments Permalink | Post Your Comment!
      Tags: ,

      New Webinar From iCrossing on 12/2
      Think display media is dead? Think again. WOMMA Summit 2009 speakers Dax Hamman of iCrossing and Kathy Leake of Media6 will present a webinar that will show how to boast the ROI of display media.
      When: Wednesday Dec. 2
      Time: 9am PST | 11am CST | 12pm EST
      Registration: http://bit.ly/AchievableROI

      Our New Buyers Guide Brings you Clients
      Take a trip to WOMMA’s Buyer’s Guide and you might notice something different. We have upgraded the power of the Buyer’s Guide to include a Request for Proposal action option. The new RFP option makes it easier for companies to find the right partner for their marketing initiatives.

      Calling all WOMMA Members! Now is the time to update your Buyers Guide listing. A listing in the Buyers Guide is one of your benefits. If you aren’t listed, fill out your company’s information at: http://buyers.womma.org/join/
      Need to update your listing? Send updates to Pat@WOMMA.org
      Want to get listed? Become a member! Contact Tarah@WOMMA.org to discuss this and the other benefits of membership.

      WOM-COMM
      Gain the hands-on, real life skills you need to learn and maximize WOM tools as part of an overall integrated marketing campaign. The use of WOM and Social Media is everywhere and the benefits are tremendous and proven!
      Classes start Jan. 5, 2010. Reserve your seat here: http://womma.org/certificate/

      Post to Twitter

       
    • FTC Guides are Law this Week

      Pat McCarthy 11:32 am on November 30, 2009 | 0 Comments Permalink | Post Your Comment!
      Tags:

      Since the FTC rolled out their updates to the Guides on Testimonials and Endorsements, a lot of brands and agencies have struggled to become compliant. The problem for many of them is that they don’t necessarily know what they need to do. Many have spent late nights crafting social media policies while others made sure any agency or blogger whom they contract is announcing the relationship. Pete Blackshaw, one of the founders of WOMMA, advises brands and agencies to exercise conservative policies. Brief and visible disclosure is enough for the time being, no need to post a whole contract. Just be smart, transparent, and honest.
      More on how to become FTC compliant at AdAge

      Post to Twitter

       
    • Final Summit 2009 Recap

      Pat McCarthy 11:13 am on November 24, 2009 | 0 Comments Permalink | Post Your Comment!
      Tags:

      WOMMA Summit 2009 was the most successful WOMMA Conference to date. We saw some amazing speakers and many new ideas. Word of mouth marketing has an invigorating personality to it. The sheer speed of innovation is something to behold. Summit speakers offered a variety of online and offline methods that were merely ideas last year. From what I saw, there are three things to keep an eye on in the coming year: Mobile marketing, customer targeting, and brand involvement.

      If you attended WOMMA Summit 2009, please remember to fill out your post conference survey. It will help us make Summit 2010 even better than this year’s. If you didn’t receive a survey but did attend, please email KHorstman@WOMMA.org to get one.

      Like yesterday, we would like to turn the conversation over to the attendees. The following are blog posts about WOMMA Summit 2009.

      Here’s a great Social Media video that was played during the Patagonia Keynote. Thanks to Jake McKee of Ant’s Eye View: http://bit.ly/6aDJqS

      WOMMA’s WOM Enthusiast, John Moore, presents his Top 200 Tweets Slideshare presentation on his Brand Autopsy blog. http://bit.ly/64BVmy

      Pete Blackshaw reviews the Top 200 Tweets Slideshare: http://bit.ly/8KYIC3

      Radian6 provides a little support for Twanksgiving, also supported by Dave Kerpen’s the kBuzz. http://bit.ly/8JTzhY

      Dave Kerpen gives the 5 key takeaways from Summit 2009. http://bit.ly/6681eq

      The Ketchup Lady wrote about what she learned from Rob BonDurant’s Patagonia Keynote here: http://bit.ly/2pqOrN

      Post to Twitter

       
    • WOMMA News

      Pat McCarthy 11:08 am on November 24, 2009 | 0 Comments Permalink | Post Your Comment!
      Tags: , ,

      As a follow-up to the WOMMA Summit 2009 FTC Panel, WOMMA’s General Counsel Tony DiResta did a Q&A with Chuck Harwood, Assistant Deputy Director, FTC Bureau of Consumer Protection. They discussed what the revised Guides mean for businesses and what we can expect in terms of enforcement.
      Read the full Q&A at Tony’s blog, http://womma.org/diresta/

      New Webinar From iCrossing
      Think display media is dead? Think again. WOMMA Summit 2009 speakers Dax Hamman of iCrossing and Kathy Leake of Media6 will present a webinar that will show how to boast the ROI of display media.
      When: Wednesday Dec. 2
      Time: 9am PST | 11am CST | 12pm EST
      Registration: http://bit.ly/AchievableROI

      Living Ethics Review
      WOMMA is proud to announce the launch of its annual review of the WOMMA Ethics Code, as part of our annual Living Ethics Project.

      The importance of the WOMMA Ethics Code and the Living Ethics Project is most notable in the recent announcement of the FTC Guide changes. The FTC referenced and adopted WOMMA’s guidance in several instances, looking favorably upon the Association’s own Ethics Code, and adopting WOMMA’s suggestion that only “sponsored” communications should fall within the scope of the Guides.
      Have your voice heard! Visit the Ethics Review here and post your comments: http://bit.ly/EthicsReview09

      WOMMA Proudly Announces our Alignment Program with WOM Japan
      WOM JAPAN (WOMJ) and the Word of Mouth Marketing Association (WOMMA) are proud to announce an alignment program focused on providing knowledge to WOM Japan members.
      With the cooperation WOMMA, WOMJ plans to encourage a healthy development of the Japanese WOM industry by gathering the most advanced activities from the U.S. and offering them to the members. WOMJ members will have access to WOMMA white papers, member only publications, and discounts to participate in conferences and seminars. WOMMA is very excited about this program and hopes it will help grow WOM marketing in Japan.
      http://womma.org/press-news/japan/

      Our New Buyers Guide Brings you Clients
      Take a trip to WOMMA’s Buyer’s Guide and you might notice something different. We have upgraded the power of the Buyer’s Guide to include a Request for Proposal action option. The new RFP option makes it easier for companies to find the right partner for their marketing initiatives.

      Calling all WOMMA Members! Now is the time to update your Buyers Guide listing. A listing in the Buyers Guide is one of your benefits. If you aren’t listed, fill out your company’s information at: http://buyers.womma.org/join/
      Need to update your listing? Send updates to Pat@WOMMA.org
      Want to get listed? Become a member! Contact Tarah@WOMMA.org to discuss this and the other benefits of membership.

      Hey Brands! We Got Something for You
      The updated guidelines from the FTC on endorsements used in advertising and
      marketing go into effect December 1. If your brand participates in social
      media, engages in influencer marketing, or uses customer testimonials in advertising campaigns, there are important issues you must begin addressing. Tony DiResta, WOMMA’s general counsel and partner at Manatt, Phelps & Phillips law firm, will help you sift through these important issues by answering critical questions every brand must address to ensure compliance with the updated FTC guidelines. Bring your concerns, ideas and participation. Please submit any questions you have around this topic in advance of the call to BrandsCouncil@WOMMA.org. This call will not be recorded so you can be free to express any thoughts or concerns you may have.
      When: Tues. Dec. 1
      Time: 12pm PST | 2pm CST | 3pm EST
      Register Here: http://bit.ly/Dec1JamSession

      WOM-COMM
      Gain the skills you need to learn and maximize WOM tools as part of an overall integrated marketing campaign. The use of WOM is everywhere and the benefits are tremendous and proven! Classes start Jan. 5, 2010. Reserve your seat here: http://womma.org/certificate/

      We are looking for whitepapers to add to our website and member center. Our content sharing agreement with the AMA could mean that your whitepaper will not only be featured on our site but theirs also! Get your submissions in before Dec. 1 or forever hold your peace. Email them to Tarah@WOMMA.org.

      That’s all for this week. The whole WOMMA Staff and I wish you a relaxing, safe, and fun Thanksgiving.

      Post to Twitter

       
    • WOMMA Summit 2009 Day 3 Recap

      Pat McCarthy 12:02 pm on November 23, 2009 | 0 Comments Permalink | Post Your Comment!
      Tags: ,

      Last Friday, WOMMA Summit 2009 came to an end. On behalf of WOMMA, I would like to thank all of the people, sponsors, speakers, country music stars, and companies that helped make Summit 2009 WOMMA’s best conference to date.

      If there was one overarching lesson from Summit, it is that to succeed in WOM you first have to listen. Before delving into a WOM campaign, you must first invest in a listening campaign. Once you are in touch with the consumer, the conversation can begin.

      Over the course of WOMMA Summit 2009, we heard presentations from WOMMY Gold Winners who were competing for the ultimate prize, The 2009 WOMMY Grand Prix. All WOMMY Gold Winners had highly effective campaigns that pushed the boundaries of our trade, but in the end Intuit Small Business United took home the 2009 Grand Prix. Congratulations to Intuit and all the other winners!

      In classic WOMMA Word fashion, we also want to show a little news from the industry folks. The following are a few of the many great articles written by attendees about WOMMA Summit 2009.

      John Bell, WOMMA President, wrote two great articles complete with his own pics:
      Part 1: http://johnbell.typepad.com/weblog/2009/11/headlines-from-the-2009-word-of-mouth-marketing-association-summit-part-1.html
      Part 2: http://johnbell.typepad.com/weblog/2009/11/headlines-from-the-2009-word-of-mouth-marketing-association-summit-part-2.html

      One interesting Summit 2009 happening was the unveiling of the merger of Ant’s Eye View and The Church of the Consumer. Congratulations to both!

      John Moore, WOMMA WOM Evangelist, picked the top 200 talkable tweets from Summit 2009 and rolled out a slideshare presentation: http://www.slideshare.net/WOMMAssociation/talkable-tweets-from-wommas-2009-summit-2560941?src=embed

      Pete Blackshaw, WOMMA Co-Founder and Board member, wrote a post about where WOM is going and how it will get there, complete with a video from industry all-stars Gary Spangler of DuPont and Jamie Tedford of Brand Networks. Read and view here: http://notetaker.typepad.com/cgm/2009/11/wordofmouth-marketing-association-summit-notebook.html

      WOMMA Governing Member Brains on Fire wrote a great post on the Patagonia Keynote presentation by VP of Marketing Rob BonDurant. Read the key takeaways here: http://brainsonfire.com/blog/index.php/2009/11/19/patagonia-presentation-2009-womma-summit-in-vegas/

      Post to Twitter

       
    • WOMMA News

      Pat McCarthy 11:59 am on November 23, 2009 | 0 Comments Permalink | Post Your Comment!
      Tags: ,

      As a follow-up to the WOMMA Summit 2009 FTC Panel, WOMMA’s General Counsel Tony DiResta did a Q&A with Chuck Harwood, Assistant Deputy Director, FTC Bureau of Consumer Protection. They discussed what the revised Guides mean for businesses and what we can expect in terms of enforcement.
      Read the full Q&A at Tony’s blog, http://womma.org/diresta/

      New Webinar From iCrossing
      Think display media is dead? Think again. WOMMA Summit 2009 speakers Dax Hamman of iCrossing and Kathy Leake of Media6 will present a webinar that will show how to boast the ROI of display media.
      When: Wednesday Dec. 2
      Time: 9am PST | 11am CST | 12pm EST
      Registration: http://bit.ly/AchievableROI

      Living Ethics Review
      WOMMA is proud to announce the launch of its annual review of the WOMMA Ethics Code, as part of our annual Living Ethics Project.

      The importance of the WOMMA Ethics Code and the Living Ethics Project is most notable in the recent announcement of the FTC Guide changes. The FTC referenced and adopted WOMMA’s guidance in several instances, looking favorably upon the Association’s own Ethics Code, and adopting WOMMA’s suggestion that only “sponsored” communications should fall within the scope of the Guides.
      Have your voice heard! Visit the Ethics Review here and post your comments: http://bit.ly/EthicsReview09

      WOMMA Proudly Announces our Alignment Program with WOM Japan
      WOM JAPAN (WOMJ) and the Word of Mouth Marketing Association (WOMMA) are proud to announce an alignment program focused on providing knowledge to WOM Japan members.
      With the cooperation WOMMA, WOMJ plans to encourage a healthy development of the Japanese WOM industry by gathering the most advanced activities from the U.S. and offering them to the members. WOMJ members will have access to WOMMA white papers, member only publications, and discounts to participate in conferences and seminars. WOMMA is very excited about this program and hopes it will help grow WOM marketing in Japan.
      http://womma.org/press-news/japan/

      Our New Buyers Guide Brings you Clients
      Take a trip to WOMMA’s Buyer’s Guide and you might notice something different. We have upgraded the power of the Buyer’s Guide to include a Request for Proposal action option. The new RFP option makes it easier for companies to find the right partner for their marketing initiatives.

      Calling all WOMMA Members! Now is the time to update your Buyers Guide listing. A listing in the Buyers Guide is one of your benefits. If you aren’t listed, fill out your company’s information at: http://buyers.womma.org/join/
      Need to update your listing? Send updates to Pat@WOMMA.org
      Want to get listed? Become a member! Contact Tarah@WOMMA.org to discuss this and the other benefits of membership.

      Hey Brands! We Got Something for You
      The updated guidelines from the FTC on endorsements used in advertising and
      marketing go into effect December 1. If your brand participates in social
      media, engages in influencer marketing, or uses customer testimonials in advertising campaigns, there are important issues you must begin addressing.
      Tony DiResta, WOMMA’s general counsel and partner at Manatt, Phelps & Phillips law firm, will help you sift through these important issues by answering critical questions every brand must address to ensure compliance with the updated FTC guidelines. Bring your concerns, ideas and participation. Please submit any questions you have around this topic in advance of the call to BrandsCouncil@WOMMA.org. This call will not be recorded so you can be free to express any thoughts or concerns you may have.
      When: Tues. Dec. 1
      Time: 12pm PST | 2pm CST | 3pm EST
      Register Here: http://bit.ly/Dec1JamSession

      WOM-COMM
      Gain the skills you need to learn and maximize WOM tools as part of an overall integrated marketing campaign. The use of WOM is everywhere and the benefits are tremendous and proven! Classes start Jan. 5, 2010. Reserve your seat here: http://womma.org/certificate/

      We are looking for whitepapers to add to our website and member center. Our content sharing agreement with the AMA could mean that your whitepaper will not only be featured on our site but theirs also! Get your submissions in before Dec. 1 or forever hold your peace. Email them to Tarah@WOMMA.org.

      We will have more attendee recaps tomorrow. Stay tuned…

      Post to Twitter

       
    • Day 2 Summit 2009 Recap

      Pat McCarthy 1:34 am on November 20, 2009 | 0 Comments Permalink | Post Your Comment!
      Tags:

      The day started with Rob Bondurant, VP of Marketing for Patagonia, discussing how their business model is molded to generate WOM by keeping the stories of the company and consumers at the forefront of their image. This year alone, they have received 100,000 unsolicited photos and stories from their most enthusiastic customers. Instead of focusing on selling coats, they uphold an ethos that continues to inspire their audience. Advertising is the last resort because their customers are their main support.

      The next session, Answers from Academics to WOM’s Toughest Questions, Brad Fey led the discussion with the panel of marketing researchers. First question: Why do people talk about brands? They agreed that there are many reasons from ego boosting to altruistic efforts. One of the most interesting suggestions was that people simply need something to talk about. They also discussed the ever present worry of brands; what is the value of word of mouth? The real question is how do you measure the value of your influencers. You need to look at three critical points: Customer referral value, influencer value, and customer knowledge value. These three help determine the real value of each influencer.

      After that, we saw a series of sessions that could fill the Word for weeks. A total of 24 break out sessions filled the morning and afternoon, not to mention the Power Lunch with Kristian Bush of Sugarland and Ted Wright of Fizz.

      One early session with House Party and Ford caught the attention of many attendees. Their session brought up the ever present question of how you find the right people for a campaign that relies heavily on influencers. Finding these people can be difficult. But by using the three critical points outlined in the Answers from Academics, one can devise methodology to locate the right people.

      Another session concentrated on MillerCoors’ marketing work with ApolloBravo in mobile marketing. This was one of the few presentations about mobile marketing, and they didn’t disappoint. Since consumers still see their mobile phone as a sacred place, they suggested only using opt-in programs. This will avoid being off-putting and will collect a more active group. Developing tools, apps and savings for this group will not only translate into sales within the group, but will also spread to these people’s friends.

      At the Power Lunch, Ted Wright questioned Kristian Bush about how Sugarland, a Grammy and CMA winning group, generated WOM through their base of fans. From hiding tickets in Walmarts to designing city specific concert posters, Sugarland let their fans know how important they were. This sense of community simply multiplied their base because their fans felt closer to the group. Having met Kristian today, I’m not surprised. He’s a genuinely kind and down to earth person.

      More about the break-out sessions after the WOMMA News.

      Post to Twitter