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Chris's Session
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Chris Aarons
Co-Founder and Chief Executive Office, Buzz Corps
Chris Aarons is a seasoned marketing and public relations professional who is breaking ground at the intersection where demand generation and social media meet. He has facilitated many group programs for clients, spoken at industry group events and is currently a teacher and serves as a guest lecturer at the Univ. of Texas at Austin on Word-of-mouth Marketing. An innovator with more than seventeen years experience he has created and implemented powerhouse programs in a variety of professional settings.
From international PR agencies to Fortune 500 companies, Aarons is the quintessential "go-to" guy in strategic marketing that require the highest level of creativity and knowledge. In 2006 he launched a successful social media program at AMD which quickly defined best practices in the world of blogging and media relations. In 2007 Aarons co-founded Buzz Corps, Inc. (with partner Geoff Nelson), a hands-on word-of-mouth, social media and influencer marketing consultancy. The launch of this new endeavor was met in the blogging community with deep anticipation and praise.
With his in-depth knowledge of online communities and influencers, Aarons has successfully tackled challenges for industry-leading companies including HP, Dolby Laboratories, Philips Electronics and Kodak.
In
October 2008, Buzz Corps received top honors from the Word of Mouth Marketing Association (WOMMA) for their “31 Days of the Dragon” campaign. The WOMMIE recognizes excellence in word-of-mouth marketing and the creators responsible for such success stories. Aarons has also served organizations including Big Brothers/Big Sisters of Central Texas and the City of Round Rock, Texas. He earned his bachelor's degree from the University of Nevada-Reno and later earned an MBA from Pepperdine University in Malibu, CA. He also teaches and lectures on WOM and marketing at the University of Texas.
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Matt's Session
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Matt Allen
Senior Executive Director of Marketing, NBC.com
With over 17 years experience in the entertainment industry, Matt has worked with every major studio and has held key positions at Disney, DreamWorks, Warner Bros. and now NBC Universal. Matt's work experience includes positions in feature animation, live-action development and production, and theatrical marketing and distribution. Currently, Matt is the Senior Executive Director of Marketing for NBC.com where his responsibilities include all aspects of online campaign development and implementation. Additionally, Matt is responsible for managing cross-platform marketing opportunities including on-air and offline support for digital initiatives. Matt also sits on the Digital Marketing Council for NBC Universal and is responsible for generating cross-promotional marketing synergies for NBC.com.
In addition to his professional career, Matt is also an aspiring screenwriter. Matt's writing experience includes three television drama spec scripts for Six Feet Under, Smallville and Everwood as well as two original features: Irresistible - a romantic comedy and Splinter - an action/adventure story that was selected as a Semi-Finalist in the 2006 Screenplay Expo Conference.
Matt is a graduate of the USC School of Cinema-Television, holding a BA in Cinema-TV Production and a Masters from the prestigious Peter Stark Motion Picture Producing Program, where he was the recipient of the Robert S. Ferguson Marketing Award.
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John's Session
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John Andrews
Emerging Media Senior Manager, Walmart
John Andrews responsibilities at Walmart include building marketing technology platforms to deliver on core brand promises of saving money, quality products and easy shopping. As the marketing lead for many cross-functional technology teams, he has helped to implement Walmart’s community tools including Connect &ShareTM and elevenmoms.com.
A reformed consumer packaged goods marketer with just enough technology experience to be dangerous, John has become a devoted student of community and social media. He spends much of his time working to simplify the shopping experience for Walmart’s customers with a focus on creating a common user experience in-store, online and via mobile. He has spent over ten years prior to joining Walmart with suppliers including L’eggs, Kodak Digital, Goody Products and Implus Footcare. He hold and MBA in Marketing from Wake Forest University and lives in Fayetteville, AR with wife Mary Shannon and daughter Mary Catherine.
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Jason's Session
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Jason Anello
Ideologist, Yahoo!’s Buzz Marketing Group
Jason Anello is constantly wondering — why’d you just do that? As an Ideologist in Yahoo!’s Buzz Marketing Group, he created a Buzz Labs team dedicated to finding more relevant and genuine ways to connect and communicate with his audiences. He believes you have to listen closely, keep your eyes peeled and find the right time to effectively make a lasting connection with your users/consumers.
Before putting on his “lab coat” Jason thrived on the cutting edge, sometimes bleeding edge, of emerging marketing disciplines and tactics. From small shops to big agencies, from direct to digital to guerrilla,
Jason has worked in it or with it. He credits this diversity and attitude in his professional and personal success. Jason currently lives in Brooklyn, NY and can usually be found brainstorming his next project or next meal.
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John's Session
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John H. Bell
Managing Director, 360° Digital Influence WOMMA President
John heads up the 360° Digital Influence team - Ogilvy PR’s global, digital word of mouth marketing practice designed to manage brands at a time when anyone can be an influencer and we are all influenced in new ways. His team has developed and executed social media strategy for clients as diverse as Intel, Lenovo, Kraft, Unilever all the way to the federal government. The team’s focus is on engaging through conversations, outreach to new influencers and word of mouth marketing.
John is a Web 1.0 graduate. As Creative Director at Discovery Communications, he transformed a single web site into 14 Web communities and services from DiscoveryKids.com to Animalplanet.com and more. In the early nineties, when interactive television was imminent, John headed up the creative studio for the joint ITV venture between Viacom and AT&T.
Currently, John serves as the President of the board of the Word of Mouth Marketing Association. He teaches graduate studies in Digital Influence at Johns Hopkins University.
His blog is: The Digital Influence Mapping Project
His twitter name is : jbell99
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Jeben's Session
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Jeben Berg
Creative Director of Cross Platforms Solutions, YouTube, Google
Currently Creative Director of Cross Platform Solutions for YouTube and Google where he creates the marketing and advertising initiatives. Jeben has been responsible for many of the global marketing efforts of YouTube and its high profile advertising partners. Jeben's contributions have lead YouTube to be the premier platform for advertisers to engage directly with their targets. He accomplishes this through the combination of partnerships with top tier media companies (Universal Music Group, BBC, Warner, CBS, Paramount, Sony, etc...) and YouTube's vast global audience of creators and viewers.
Jeben has been part of YouTube since the Google acquisition, with his prior experience coming from many roles both creative and strategic at advertising agencies such as DraftFCB (formerly Foote Cone Belding), Publicis and Rocketshop. In addition to his work with Google and YouTube, he also contributes editorially to many publications, produces videos for artists and musicians, and paints big public murals. He is a staunch believer in the meritocratic philosophy of YouTube, and that approach is the guiding covenant by which he engages the world.
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Jeff's Session
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Jeff Beringer
Senior Vice President, Digital Practice Lead, GolinHarris
Jeff Beringer leads the interactive communications team at GolinHarris -- one of the world's leading communications and marketing services firms. He counsels blue chip brands on innovative ways to use technology to enhance their communications campaigns and build dialogue with key audiences. Beringer's team supports major brands around the world including Disneyland, Sony Ericsson, Nintendo, Dow Chemical, and McDonald's. Jeff co-created GolinHarris' "Dialogue" integrated media engine and is a regular speaker on digital communications trends, opportunities, and best practices.
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David's Session
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David Berkowitz
Director of Emerging Media & Client Strategy, 360i
David Berkowitz is Director of Emerging Media & Client Strategy for 360i, a leading digital marketing agency. He helps 360i's major brands in media & entertainment, retail, and other verticals leverage marketing opportunities at the nexus of search engine marketing and social media. Additionally, he has penned a weekly column for MediaPost (Search Insider and Online Spin) since 2004, with over 200 columns written to date, and he's a regular contributor to Advertising Age's Digital Next blog.
Prior to 360i, he served as director of marketing for Viewpoint's rich media advertising group Unicast and search engine marketing firm iCrossing. Previously, with research firm eMarketer, he interviewed 175 executives, authors, and analysts on the cutting edge of technology and business. His writing has also appeared in DM News, MarketingProfs, iMedia Connection, and other publications. Mr. Berkowitz has also blogged extensively, launching MarketersStudio.com, an Ad Age Power 150 media & marketing blog. He has contributed to MarketingVox, nowEurope, AdTechBlog, ReverseDirectMarketing.com and Rich Media Today.
He's been spotted and heard on the airwaves (CBS, NBC, CNBC, Canada's ROB TV, Bloomberg Radio, CNET Radio, Reuters TV) in print (CNN.com, Reuters, Associated Press, DM News, Ad Age, Adweek, BtoB), and online (MediaPost, iMedia, ClickZ) commenting on internet, advertising, media, and technology trends. He has spoken at dozens of industry events nationwide.
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Bonin's Session
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Bonin Bough
Global Director of Digital and Social Media, PepsiCo
Bonin Bough is the Global Director of Digital and Social media at PepsiCo. In this role, he oversees digital strategy and the implementation of social media tools and techniques across the company.Previously, Bonin was the EVP and Director of Weber Shandwick's global interactive, social and emerging media practice, leading a 100 plus-person global team. He has over ten years of experience in the space, ranging from digital strategic planning and project execution to leading and building global practices. Bonin also has a deep interest and experience with community building, social media, social video, and digital marketing.In addition to his corporate career, Bonin was a professor at NYU's Center for Publishing Graduate Studies from 2000 to 2005.
During his time at Weber Shandwick, Bonin grew the practice from 60 to 100 people, including the roll-out of EU and Asia. He led strategic programming for the agency's top clients including Federation of Colombian Coffee Growers, Electrolux, MasterCard, Ambien, MAC Aids Fund, Honeywell, and most recently Best Buy.Prior, Bonin was a founding member and SVP at Ruder Finn Interactive (RFI) and ran the interactive strategy unit for 8 years. During this time, he led strategy for clients/projects such as Société Générale Project Finance Group, Nursing and Caregiver Campaigns for Johnson and Johnson, Kellogg's 100th Anniversary, iUniverse, International Center of Photography, Hunter Douglas, Schering Plough, Affymetrix, Ready.gov, Novartis, Elidel, Gleevec, Femara, Zometa, Xolaire, Pfizer, Berringer, Perdue and over 70 more engagements and campaigns.
Bonin also developed RFI's processes for measuring effective Web strategies, as well as ePR, the industry's early social media methodology.Over the years, Bonin's work has won numerous awards, including a Webby, Stevie, Golden Pencil, Sabre, Big Apple, AdTech, Com Arts and SxSW Ð Viewers Choice for www.MrPicassoHead.com.
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Chris's Session
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Chris Bowler
Vice President: Social Media Lead, Razorfish
Chris Bowler develops and directs social media opportunities for Razorfish clients in the Central Region. Social Media encompasses all facets of Social Influence Marketing, an emerging channel within marketing and communications first pioneered by Razorfish, which seeks to engage consumers in ways beyond advertising. Included in this channel are communication opportunities across social networks, blogs, consumer reviews and forums as well as distributed content, tools and widgets. Bowler joined Razorfish in 2007 after a tenure as media director for Agency.com where he oversaw online media strategies in addition to leading the company's search engine marketing practice.
A popular speaker and panelist at such industry conferences as ad:tech and Search Engine Strategies, Bowler transitioned into digital media after a distinguished career in advertising, including 11 years with Campbell Mithun Esty Advertising in Minneapolis, Minn. During that time, he led branding efforts in television and other traditional media while testing new media opportunities. He managed his first online ad campaign on Prodigy in 1988, his first sponsorship in 1993, and his first new product launch on the Web in 1996. Bowler earned a bachelor's degree in government and business administration from the University of Notre Dame. Bowler has deep marketing experience, having worked on several retail, ecommerce, financial, CPG, pharma/medical and corporate marketing clients. His current and former clients include retail leaders JCPenney, Sears, Hotels.com and Ulta Cosmetics; financial category experience with Visa, Wells Fargo, ABN-Amro and H&R Block; CPG experience with Kraft and the Miller Brewing Company; and pharma/medical expertise with LCA Vision and Sandoz Nutrition (now Novartis).
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Heidi's Session
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Heidi Browning
Senior Vice President, Insight & Planning, MySpace
MySpace is a social portal that connects people, content and culture worldwide. Our mission is to deliver strategic, innovative and measurable social marketing experiences that build and cultivate relationships between brands and consumers. With over 18 years of marketing and advertising experience, Browning brings a valuable mix of client and agency know-how to the MySpace team. A seasoned veteran of both the interactive and traditional advertising business, she has worked with leading companies and clients across a variety of industry categories including entertainment, telecom, financial services, consumer packaged goods, automotive and educational services.
In her role, Browning oversees Client Marketing Strategy, Consumer Insights and Analytics, Marketing Communications, and Trade Marketing. Through the integration of research, strategy, creative and technology, Heidi and her team develop immersive social marketing experiences to engage MySpace’s highly sought-after influencer audience.
Heidi led Client Solutions for Fox Interactive Media where her team provided centralized marketing services to MySpace, IGN, Fox, American Idol.com, Photobucket and Fox Sports. Prior to joining Fox Interactive Media and MySpace, Heidi was an interactive marketing veteran as Executive Director of Media at Omnicom’s Organic, Inc.
Heidi holds a B.A. from the University of Colorado, Boulder in International Affairs.
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Erin's Session
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Erin Byrne
Managing Director, Interactive, Burson Marsteller
Erin is Marsteller's leading Internet strategist, having worked on web initiatives since 1993 for diversified clients encompassing digital strategy and research, user-generated media engagement, marketing communications, web design/development, viral marketing and interactive advertising. She manages the agency's U.S. interactive capability including a staff of strategists, visual designers, and programmers.
Erin 's wide range of experience has included managing the interactive program for the Bureau of Engraving and Printing's "New Color of Money" campaign. The award-winning program included a comprehensive online strategy including a campaign Web site that was produced in 23 languages, three interactive cd-roms, e-mail marketing and a rich-media online advertising campaign. This effort was recognized by Yahoo with the Big Idea purple chair award in 2004.
Other notable projects of Erin 's include advising HealthMarkets on their digital strategy, corporate advertising, web development and general marketing communications. She also leads the agency's work on behalf of Transitions Optical including digital strategy, web development, and consumer public relations.
Additionally, Erin continually advises clients on how to utilize the Internet to manage corporate reputation, crisis or issues-related situations. She manages the Digital-Check-up product which provides an assessment of how a company is perceived online and includes user-generated media, search, word-of-mouse, corporate Web site positioning, and e-fluentials engagement. She has also led "dark site" development for leading industries across varied sectors and developed an agency product "Interactive War Room." IWR is a password-protected extranet site that allows client and agency teams to collaborate real time during crisis situations.
Prior to joining Marsteller Erin worked in marketing and event management for leading NYC companies.
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Blake's Session
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Blake Cahill
Senior Vice President of Marketing, Visible Technologies
Blake Cahill is the Vice President of Corporate Marketing for Visible Technologies. He is responsible for executing marketing strategies, thought leadership, and analyst relations to increase market and customer awareness for revenue growth. Prior to joining the company, Blake was the Vice President of Marketing and Product Management at SafeHarbor Technology Corporation, a Seattle based web-services firm, where he successfully reignited customer acquisition and retention programs, oversaw the launch of a new brand identity and significantly raised the profile of the firm with the analyst and media communities.
Blake has more than 15 years of executive management experiences leading marketing, sales, product management, and customer support organizations both domestically and internationally in a variety of technology, consumer, and telecommunications companies such as AT&T, Belgacom, Qwest, SBC, and ServiceMaster.com. Through these diverse experiences Blake has witnessed the intersection that drives businesses and their results are uniquely conjoined to “listening to the customer” and he has developed some insights about the intersections of customer experience, brands, and technology. Blake holds bachelor's degrees in political science, history, and business from Salve Regina University in Newport, Rhode Island.
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Brad's Session
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Brad Carsten
Brad Carsten, Senior Partner/Creative Director, Javelin
A 20+ year industry veteran, Brad is a founding partner of Javelin, Inc. (est. 1998). Brad sets the agency's strategic direction, provides creative direction for experiential marketing programs as well as WOM integration. He also keeps new business development and equity program development in his portfolio. Primary accounts include Bacardi USA (Bacardi Superior/Grey Goose/Bombay Sapphire) and Discovery Channel Networks.
Brad has an extensive background in sales promotion, experiential marketing, copywriting, broadcast production and radio promotion. Prior to his partnership in Javelin, Brad worked in broadcast radio, ad agencies and had an eight-year tenure at Marketing Mix as Vice President and Managing Creative Director.
Brad is the recipient of the MAXI Award for excellence in shopping mall marketing (for the grand re-opening event of St. Louis's largest shopping center), a Telle award for television advertising, four Addy awards and four Marconi Awards for radio. He is a graduate of St Louis University ('78 A&S).
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David's Session
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David Churbuck
Vice President of Global Web Marketing, Lenovo
David C. Churbuck is an digital media executive with over 25 years of experience in print/online media and marketing.
He is the Vice-President of Global Web Marketing at Lenovo, the world’s fourth third fourth largest PC manufacturer and home of the ThinkPad line of notebook computers. He was the founder of Forbes.com and set Forbes’ new media strategy from 1994 to 2000, when he joined McKinsey & Company to launch an online publication for the firm’s e-commerce and media clients.
While at the Firm, he was part of a team which created one of the earliest secure proprietary platforms for the creation, management and distribution of digital audio and video over the Internet.
In 2002 and 2003 he was the managing director of a Swiss-based online consortium of independent wealth advisors: 21i.net, setting that consortium’s strategy for its online interactions with high net worth clients.
In 2005, he joined IDG’s CXO Media as VP/GM of CXO Online, assuming editorial, design, P&L, and strategic responsibility for cxo.com, cio.com, csoonline.com, cmomagazine.com and darwinmag.com. During his tenure at CXO, online revenues and traffic increased dramatically and CIO.com won the American Business Media 2006 Jesse Neal award for best website.
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Geno's Session
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Geno Church
WOM Guru, Brains on Fire
Geno Church’s claim to fames are that he was born the son of a preacher-man, scored 50 points in a high-school basketball game, was in a glam-rock band (while he was a Leif Garret look-alike) in the 70s and nobody can ever figure out where his accent is from (it’s Southern). Oh and he’s a quoted, sought-after and stalked thought-leader in uncovering the DNA of sustainable word of mouth movements and building them from the ground-up. Seriously. Addys. Wommies. Forrester Groundswell Awards. And a finalist for an EFFIE (we won’t know the results for a couple of weeks).
Brands Geno’s loved on include Fiskars Brands, the American Booksellers Association, Rawlings Sporting Goods, National Family Partnership, Charleston Parks Conservancy, the US Office of National Drug Control Policy, Ronald McDonald Children’s Charities, and Rage Against the Haze (South Carolina’s youth led anti-tobacco movement).
He contributes to the topish-ranked Brains on Fire blog (www.brainsonfire.com/blog), speaks at events nationally and abroad (we almost lost him in South Africa last year – twice) and is widely quoted in blogs and traditional print on a regular basis. Geno’s Southern, approachable and probably one of the nicest guys you’ll ever meet. No kidding.
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Kathryn's Session
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Kathryn Collins
Director, Corporate Communications, Texas Instruments
Kathryn Collins' career spans engineering, organization development and communications in the semiconductor and defense industries. She is Director of Corporate Communications for Texas Instruments. She has experience working with leadership teams in North America, Europe and Asia. Kathryn specializes in business strategy development and organization design. She also works in the areas of employer branding, employee engagement and change management.
Kathryn is a coach and mentor to new and seasoned professionals around the world.
Kathryn is a Lifetime Member of the Girl Scouts and an active volunteer for the Girl Scouts of Northeast Texas. She has been a volunteer consultant to the Greater Dallas Chamber, Southern Methodist University and Dallas Public Schools. She actively speaks at industry conferences. Kathryn has a BS in Industrial Engineering from the University of Texas at Arlington, an MBA in Industrial Management from the University of Dallas, and an MS in Organization Development from the University of Texas at Dallas. She is a registered Professional Engineer in the state of Texas. Kathryn is a member of the Leadership Texas class of 2003, and resides in Dallas with her husband and two daughters.
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Stacy's Session
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Stacy Debroff
Chief Executive Officer, Mom Central Consulting
Stacy DeBroff founded and serves as CEO of MomCentralConsulting.com, a leading national firm founded in 2006 and specializing in viral marketing to Moms. In the last year, Mom Central Consulting has partnered with over 80 national brands, Fortune 500 companies, PR firms, and venture-backed start-ups to build brand awareness and activate Moms to significant retail purchases or online participation. Stacy’s expert marketing advice and insights have been featured in such publications from USA Today to the Wall Street Journal, and on TV shows from CNN’s American Morning and Headline News to Fox and Bloomberg News.
Prior to this, Stacy, heralded as a “parenting guru” by the Wall Street Journal, authored four best-selling parenting books (Simon & Schuster) and launched Mom Central, Inc. (www.MomCentral.com), a company devoted to providing savvy advice to simplify and enrich the lives of busy Moms and their families. Stacy appears as a regular parenting expert on national TV show, including NBC’s Today Show, CNN, The View, Tyra Banks Show, CBS’ Early Show, The Daily Buzz, Mike And Juliet, Fox & Friends, and the Rachael Ray Show. Stacy also serves as a corporate spokesperson, trend-spotting for the media on behalf of over 30 national brands.
In the 1990’s, Stacy founded and ran as an attorney the Public Interest Office at Harvard Law School. Stacy lives with her husband, Ron, and happily engages in imperfect parenting of their two teens, Kyle and Brooks, in Boston, Massachusetts.
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Sam's Session
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Sam Decker
Chief Marketing Officer, Bazaarvoice
Sam Decker is a recognized expert in eCommerce, word of mouth marketing, and direct marketing. A frequent speaker at marketing and eCommerce events and author of an award-winning marketing blog www.deckermarketing.com, Decker brings more than 15 years of marketing and online retailing experience to Bazaarvoice. As Chief Marketing Officer, Decker is responsible for leading Bazaarvoice's corporate marketing and PR.
Before joining Bazaarvoice, Decker spent seven years of leadership at Dell, Inc. in marketing, eBusiness, CRM, and customer-centricity. From 1999-2003, he led Dell's consumer web site, building Dell.com into the largest consumer eCommerce site at $3.5B in annual sales, and established global best practices in merchandising, analytics, product management, and operations. Sam pioneered Dell's customer-centricity strategy and customer segmentation using Six Sigma methodology. Later he directed marketing for Dell's $1B+ installed-based marketing division, responsible for eBusiness, marketing communications and brand management. Before Dell, Decker spent more than six years leading marketing at B2C and B2B startups and became a pioneer in online community building. Prior to that, he consulted with companies such as Apple, Claris, Adobe, and Borland to help them develop word of mouth and loyalty marketing strategies.
Decker has authored two books on word of mouth and guerilla marketing, serves on the board of the Word of Mouth Marketing Association, is president of Austin Texchange, and serves on the board of advisors for the Web Analytics Association. Decker holds a BS in Business Marketing Management from California Polytechnic University.
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Tony's Session
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Tony DiResta
Attorney, Reed Smith LLP
Tony is a seasoned advocate, with a track record of successful results. The depth of his experience includes trials and appeals before many federal and state courts, class actions, and multi-district litigation, with many of his accomplishments being highlighted in reported decisions – several of which are cutting-edge precedents. He has also represented clients in governmental investigations by federal regulatory agencies, such as the Federal Trade Commission and Department of Justice, as well as in state enforcement proceedings involving state attorneys general. This vast experience encompasses an array of industries that involves all substantive aspects of complex business disputes.
In his appointment as Director of the Federal Trade Commission's Southeast Regional Office, Tony supervised many of the enforcement, investigative, litigation, and outreach activities of the Competition and Consumer Protection Bureaus of the agency in Georgia, Florida, North Carolina, South Carolina, Tennessee, Mississippi, and Alabama. Among his accomplishments was his initiation and coordination of a consumer protection law enforcement sweep – including the Department of Justice, the Securities and Exchange Commission, and 15 state attorneys general, as well as the FTC – that resulted in over 25 lawsuits and proceedings throughout the country. Under his leadership, the Office received the John Marshall Award from the Attorney General of the United States for its enforcement achievements. He was also appointed as a Special Assistant United States Attorney for the Northern District of Georgia to prosecute telemarketing fraud.
He is widely published in the areas of commercial litigation, FTC practice, governmental investigations, consumer protection, and antitrust – with many of his articles being cited by the courts and Law Reviews. In fact, one of his articles was cited with approval by the United States Supreme Court in a leading antitrust decision. He frequently serves as an expert on professional panels.
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Geoff's Session
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Geoff Donaker
Chief Operating Officer, Yelp
Geoff joined Yelp as its 10th employee in Fall 2005. Since then Yelp has grown more than 200 fold: from a promising city guide for San Francisco into a leading local search site with 20 million monthly visitors and a presence across the US, Canada and the UK.
Geoff started working on Web businesses in 1998; prior to Yelp he helped grow online communities at eBay, Voter.com, Excite and Classifieds2000. He is also an alumnus of Mercer Management Consulting (now Oliver Wyman) and Stanford (Mechanical Engineering).
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Chas's Session
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Chas Edwards
Co-Founder, Publisher and Chief Revenue Officer, Federated Media
Chas Edwards is Co-Founder, Publisher and Chief Revenue Officer for Federated Media Publishing (FM), the “outsourced publisher” for 150 leading independent websites, podcasts and Facebook applications such as Ars Technica, Boing Boing, Digg, Graffiti Wall, TechCrunch, Mashable, Dooce, Celebrity Baby Blog, Makeup Alley, Leftlane News, Sportsblogs Nation, WebbAlert and Ask A Ninja.
Previously, Chas was vice president of sales and marketing for CNET Networks's B2B Portfolio, managing the team representing News.com, ZDNet and TechRepublic to business-to-business marketers. Chas also served posts as VP for CNET's broadband & webcasting unit and as VP of business development for mySimon, CNET Networks's comparison-shopping portal. Prior to joining CNET Networks, Chas was the National Sales Manager for TechTV, a 24-hour cable TV channel and Web site dedicated to computing and the Internet (now owned by Comcast and called G4).
Chas maintains a daily blog on digital marketing trends at http://chasnote.com.
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Brad's Session
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Brad Fay
Chief Operating Officer, Keller Fay Group
Brad Fay is the Chief Operating Officer of the Keller Fay Group, a company he co-founded in early 2006 with CEO Ed Keller, the co-author of The Influentials.
The Keller Fay Group is the first market research firm to be entirely focused on measurement and strategy for word of mouth marketing, the fastest growing marketing services discipline, according to a recent PQ Media report.
In 2007, Brad won the Grand Innovation Award of the Advertising Research Foundation for the development of Keller Fay’s TalkTrack®, the first continuous measurement system for all word of mouth, including the 90% of WOM which occurs offline.
Prior to founding the Keller Fay Group, Brad served as managing director at Roper Starch Worldwide, which later became RoperASW and NOP World.
Brad is a co-chair of the Word of Mouth Marketing Association’s Influencer Marketing Council, a member of the Market Research Council, and has lectured about survey research at Rutgers University’s Bloustein School of Planning and Public Policy. |
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Julio's Session
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Julio Fernandez
Global Search & Social Media Strategist, Global Strategies International
Senior Partner, Enterprise SEO, Neo@Ogilvy
Julio Fernandez has been a pioneer in online marketing for over a decade. Julio started his career in 1992 as a graphics designer for The Miami Herald, where his outstanding work earned him the attention of Oracle Corporation, who recruited him in 2000. After 8 years as Director of Global Marketing for Oracle, Julio’s groundbreaking endeavors captured the interest of Global Strategies International (GSI). Julio is now a Senior Partner for GSI, which specializes in working with large enterprise and corporate clients to deploy global Search Engine Marketing (SEM) programs.
Julio’s experience with The Miami Herald and with Oracle Corporation provides him with the unique qualifications to manage GSI’s new division of Global Search and Social Media. His expertise enhances GSI’s services by bringing together the latest thinking, tools, and methods from the world of SEM and Social Media to help customers develop coherent and comprehensive programs.
At Oracle Corporation Julio lead the eMarketing efforts in Latin America, where he created a global workflow system to track all incoming marketing executions jobs including the creation of Web pages, event pages, and the corresponding email offers and newsletters to promote all campaigns.
Julio’s successes in Latin America provided the platform for his team to expand their support to marketing organizations in 100+ countries and to execute marketing campaigns in 50+ languages for teams including Oracle Field Marketing, Oracle Sales, Oracle University, and Oracle Partners.
Julio was also responsible for Oracle’s search campaigns and he was a member of the Google Technology Council. This allowed Julio to collaborate with Google engineers and other members of the Council to test and improve Google’s products and services.
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Leslie's Session
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Leslie Forde
Vice President of Strategy and Partnerships, Communispace Corporation
Leslie Forde is Vice President of Strategy and Partnerships at Communispace Corporation, where she helps the world's largest brands align the power of listening within online customer communities with their strategic business and marketing goals. As a 16-year marketing and brand management veteran, she is an expert in identifying strategic partnerships and new technologies that ensure ongoing product innovation and help expand Communispace's opportunities internationally. Forde, whose experience includes senior positions at America's Test Kitchen, Xerox, Bausch & Lomb and Allstate Insurance, is a frequent speaker at industry events on topics such as customer engagement, Web 2.0, social media and word-of-mouth marketing.
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John's Session
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John Goodman
Vice Chairman, Tarp Worldwide
John Goodman Vice Chairman 36 Years of Experience Co-founded TARP in 1971 Education: BS in Chemical Engineering from Carnegie Mellon University; MBA from Harvard Graduate School of Business Administration. Expertise: Mr. Goodman is considered one of the founding members of the customer experience industry. He has led the evolution of customer service from a cost center for answering consumer questions and complaints to a vital resource that helps organizations improve both operations and revenue.
Widely regarded as a thought leader in the industry, Mr. Goodman has managed more than 800 separate customer service studies for major organizations (including TARP's White House-sponsored evaluation of complaint handling practices in government and business and benchmark studies of the use of toll-free service numbers by major corporations, among others). His research has quantified the impact of word of mouth and "word of mouse," as well as the bottom-line impact of consumer education. Mr. Goodman is a frequent speaker on topics such as quantifying the impact of customer service, creating an effective Voice of the Customer system, and how to best increase customer satisfaction. |
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Sarah's Session
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Sarah Hofstetter
Vice President, Emerging Media & Client Strategy, 360i
Sarah Hofstetter is VP of Emerging Media & Client Strategy at 360i, an award-winning independent digital agency. Since joining 360i, Sarah has built up the agency's Emerging Media practice, which specializes in integrating new and emerging digital media opportunities within a brand's digital marketing plan and now counts clients including NBC Universal, Scripps Networks and Red Roof Inn.
At 360i, Sarah and her team work with the world's leading brands to develop online promotional concepts that spark viral growth and support digital channels such as search and behavioral marketing, as well as a brand's offline goals. The team devises strategies across new media such as blogs, social networks, online video, widgets, mobile, gaming and more to reach key demographic segments when and where they're most likely to be receptive.
Prior to joining 360i, Sarah was President and Founder of Kayak Communications, a boutique marketing agency focused on developing brand strategy and communications plans for new media brands such as Adobe Systems, Vibrant Media, Covad and Bolt Media. Before starting her own agency, Sarah spent 10 years at Net2Phone, one of the world's first providers of VoIP technology, in a variety of senior positions, most recently as Senior Vice President of Corporate Communications where she was charged with developing the company's communications and brand strategy.
Sarah is a well-regarded figure in the media industry, having spoken at numerous national conferences and seminars. She is frequently quoted in leading publications such as The Wall Street Journal, Adweek and Advertising Age and has sat on numerous trade editorial advisory boards. |
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Kimberly's Session
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Kimberly Lang
Brand Manager for Ore-Ida at HJ Heinz Company
Kimberly Lang is a Brand Manager on the Ore-Ida business at HJ Heinz Company. Kimberly joined Heinz in 2006 as an Associate Brand Manager on the Ore-Ida brand. On Ore-Ida, Kimberly’s focus has been on driving growth of the beyond fries portfolio, including Hash Browns, Roasted, Ultimate Baked potatoes, and, the recently-launched Ore-Ida Steam n’ Mash potatoes.
Before joining Heinz, Kimberly earned her MBA from Carnegie Mellon University with concentrations in marketing and strategy.
Prior to her MBA, Kimberly worked in technology marketing and marketing communications. She holds a BS degree in English and Education from Vanderbilt University and an MA in Writing from Carnegie Mellon University. |
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Jeff's Session
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Jeff Lee
President, Distributive Networks
Jeff Lee is President of Distributive Networks, a leading provider of mobile content and technology solutions. Prior to joining Distributive Networks, Jeff spearheaded the North American roll-out for iO Global, a British Telecom company specializing in mobile/ converged content delivery. Until 2007, Jeff served as CEO of the mobile content distributor and wireless solutions provider Proteus Inc., directing the company's enterprise strategy and planning. During his tenure, Jeff oversaw Proteus's development of an elite roster of clients (including AT&T, Sprint, MasterCard, ABC, Discovery, HBO and Fox), its groundbreaking expansion into Latin America, and the sale of the company in 2006 to 2ergo Ltd. Before joining Proteus in 1999, Jeff was a Senior Manager of Consulting Services for Ernst & Young. Jeff is a member of the Mobile Marketing Association and is actively involved in the Consumer Best Practices committee, which defines industry standards relating to consumer mobile interactions. His thought leadership is frequently featured at wireless industry events and in the press (Business 2.0, Wired, Wall Street Journal, The Washington Post, TechTV), and he is an active member of the Mobile Marketing Association. Jeff received his Masters of International Management from the American Graduate School of International Management - Thunderbird and his B.A. from Bucknell University.
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Steve's Session
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Steve McLaughlin
Director of Analytics, BzzAgent
Steve McLaughlin is director of analytics at BzzAgent. McLaughlin leads the company’s efforts to help brands understand the bottom-line impact word of mouth has on their business and to provide insights into key drivers of brand advocacy. He plays a vital role in developing measurement standards for word-of-mouth marketing.
McLaughlin comes to BzzAgent with 10 years of digital marketing and analytical experience he gained at Digitas. He most recently served as Digitas’ vice president of strategy & analysis where he directed clients’ market strategy on how to measure and optimize the effectiveness of their marketing investment. His client experience included General Motors, FedEx, Intercontinental Hotel Groups and Procter & Gamble. Prior to joining Digitas, McLaughlin was business intelligence analyst at MBNA Corporation. |
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John's Session
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John Moore
Marketing Medic, Brand Autopsy
As a marketer, speaker, and author, John Moore shares business and marketing advice with companies seeking to earn unwavering devotion from customers.
From 1994 through 2004, John had the extraordinary opportunity of working deep inside the marketing departments of Starbucks Coffee and Whole Foods Market. At both brands, John focused his teams on activities that were less about using traditional advertising, and more about using the influential power of customers as the advertising vehicle.
In 2005, John began the Brand Autopsy Marketing Practice to share the many lessons he has learned about marketing with passion and purpose. Working as a marketingolgoist, he helps companies of all sizes to diagnose and treat common marketing ailments, including: anemic sales, ideation fatigue, poor brand complexion, and contagious employee apathy.
Through speaking engagements, John brings a sense of urgency and innovation to audiences, creating new ideas and spurring on business and brand advancement. He has been recognized by Fast Company magazine as a "leading practitioner of the arts of customer service and marketing" and is often quoted in business publications.
His book, TRIBAL KNOWLEDGE, shares actionable insights into how a business can follow the Starbucks blueprint to building an endearing and enduring business. And since 2003, John has been passionately dissecting all things marketing-related on the Brand Autopsy blog.
John Moore resides in the badlands of Central Texas. (Otherwise known as Austin.)
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Chris's Session
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Chris Pan
Head of Brand Solutions, Facebook
Chris Pan leads the brand solutions team at Facebook, responsible for driving go-to-market of Facebook’s brand marketing solutions and input for product development. Previously, Chris was a Marketing Director at PepsiCo International, where he launched breakthrough interactive campaigns such as the Pepsi Creative Challenge and built world-class marketing capabilities. He was also a Senior Consultant at McKinsey & Company focused on marketing and media where he developed high ROI marketing strategies for CPG companies and built internet strategies for global media clients. Chris holds an MBA from Harvard Business School. |
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Fiona's Session
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Fiona Pietruski
Fiona Pietruski, Chief Marketing Officer, SheSpeaks, Inc.
Fiona Pietruski is an avid word-of-mouth marketing advocate, with over a decade of experience in all aspects of global online product development, launch and marketing for banking and financial products,. She is the Chief Marketing Officer of SheSpeaks, LLC. (www.shespeaks.com), SheSpeaks, the leading social network for women's insights and word-of-mouth marketing, is an online community of women who desire an opportunity to voice their opinions and influence the brands, products and services they use.
SheSpeaks’ member network has grown to over 100,000 women from across the U.S. . SheSpeaks provides women members with products and services, via direct sampling and parties; a forum to offer their honest feedback directly to the companies that create them. SheSpeaks works with leading brands, including Garnier, Heinz, Food Network, Philips, AOL, P&G.
Pietruski joined SheSpeaks at the company’s launch in 2007, and plays a pivotal role in developing the SheSpeaks platform, community, content and client programs.
Before joining SheSpeaks, Pietruski spent over 10 years building international expertise in online marketing. Pietruski spent 2 years in Japan before returning to Marubeni Corp. in London. A move to HSBC Bank increased her online focus with the launch of internet banking. She held key roles leading strategy and influencing internet banking, online products and the global brand online. As an executive in Global E-Business she launched a co-branded strategic payment product with Yahoo! and championed strategic relationships, search and online best practices globally to significantly increase global online revenues.
A British national with a BA in Economics, Pietruski moved to the U.S. in 2004 and is married with two children. |
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Paul's Session
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Paul Rand
President & CEO, Zocalo Group WOMMA President-Elect
Paul M. Rand is the president and CEO of Zócalo Group. Paul is responsible for overall client strategy and satisfaction as well as the leadership and growth of the Zócalo Group team.
Prior to launching Zocalo Group, Paul served as a Partner and Global Chief Development and Innovation Officer at Ketchum, one of the world’s leading public relations firms. At Ketchum, Paul led or co-led the development of four industry recognized services: ChannelEdge (a sales channel communications program); Influencer Relationship Management (an influencer identification and marketing program); Women 25-54 (a service line focused on marketing to women) and Ketchum Personalized Media (delivering services in blogs, podcasts, Search Engine Optimization and mobile marketing).
Paul has 20 years of strategic communications experience, with expertise in corporate, industry analyst, financial, crisis, employee, business-to-business, media and marketing communications. As the founder and CEO of Corporate Technology Communications (CTC), Paul led CTC into becoming the Midwest’s largest independent corporate and technology communications firm and among the most respected in the nation. Ketchum acquired CTC in June 2001.
Paul also serves on the Executive Committee and Board for the Word of Mouth Marketing Association (WOMMA) and is widely regarded as a leading expert in Word of Mouth marketing and brand evangelism.
Paul has served as an adjunct faculty member at DePaul University’s Kellstadt Graduate School of Business, teaching strategic planning and entrepreneurship. He is currently on Executive Committee of the Dean’s Board of Advisors. In addition, Paul serves on the Membership Committee for the Economic Club of Chicago and the Foundation Board for the Chicago Children’s Memorial Hospital. |
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Jackie's Session
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Jackie Reau
Chief Executive Officer and Co-Founder, Game Day Communications
Jackie Reau, CEO and Co-Founder of Game Day Communications, a sports and entertainment communications firm based in Cincinnati. Most notably, Reau served as director of marketing and public relations at the Cincinnati Art Museum where she managed the branding, public relations and visitor experience. Prior to the Museum, Reau was a public relations counselor at The Christ Hospital and Deaconess Hospital in Cincinnati.
In 2001, she completed the Harvard Business School’s program, “Strategic Perspectives in Non-Profit Management.”
She is active in the community serving on the boards of Dress for Success, Ohio University National Alumni Board, Public Relations Society of America and Reds Community Fund.
Jackie has made numerous presentations on PR and Social Media to American Marketing Association-Cincinnati, Cincinnati Enquirer, Cincinnati USA Regional Chamber and the Fine Arts Fund.
In 2007, she was named Public Relations Professional of the Year by the PRSA Cincinnati Chapter. Game Day Communications was also recognized in 2008 for best new product or service by the Cincinnati USA Regional Chamber of Commerce and their Women Excel Recognition Program. |
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Warren's Session
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Warren Sukernek
Director of Content Marketing, Radian6
As Director of Content Marketing at Radian6, Warren Sukernek is responsible for digital marketing strategies which include:
* a focus on building relationships by providing valued content for use in various channels from Twebinars, website, events and online publications.
* creation and sharing of engaging new information that educates our customers and helps them succeed.
Radian6 is the leading Social Media Monitoring firm, helping companies and agencies listen, measure and engage with what’s being said about them on the web. Radian6 is an innovative social marketer, as the developer of the Twebinar. An avid tweeter, Warren blogs about Twitter at http://twittermaven.com, a blog all about Twitter and he found his current role via networking on Twitter. Warren has over 15 years of client and agency dynamic online experience in e-commerce, community, content management solutions, consumer focused webinars, demand generation, blogging, and digital based RM campaigns. He often finds himself at the intersection of marketing and technology, because that's where the fun is.
He earned a bachelor's degree from McGill University and received his MBA from Boston University. Warren has spoken at numerous conferences including Word of Mouth Marketing Association (WOMMA), Seattle Direct Marketing Association, the Catalog Conference and the Internet Marketing Conference. |
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Duncan's Session
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Duncan Wardle
Vice President, Global PR Integration & WDW PR, Disney Destinations
Duncan Wardle is Vice President, Global Public Relations Integrations and Walt Disney World Public Relations for Disney Destinations. His current role encompasses the strategic development and creative ideation of PR Campaigns and Social Media initiatives designed to raise awareness, engage consumers, and increase intent to visit Disney Parks worldwide.
Most recently, his team launched the company’s first on-line social media initiatives. The campaigns created a series of conversational platforms, enabling thousands of brand advocates to share their passion and credibility with new audiences worldwide. Duncan also serves as the global creative innovation champion for the Disney Parks brand, chairing a creative forum think tank, designed to create truly new ways to go to market.
In the past two years Duncan has been invited to signature communication conferences and summits around the globe to serve as keynote speaker on the topics of Social Media and Creative Innovation.
Earlier this year Duncan was invited to the White House where he was awarded the “Outstanding American Citizen by Choice Award” for his work in helping U.S. immigrants become United States Citizens.
Over the past two decades, Duncan has served in an executive communications capacity for The Walt Disney Company in London, Paris, Los Angeles, Tokyo, and Hong Kong. During his tenure, he has overseen the PR launch campaigns for major new lines of business, including Disneyland Paris, Disney’s Animal Kingdom, Disney Cruise Line, Disney’s California Adventure and Adventures by Disney. |
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Ted's Session
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Ted Wright
Founder, Fizz
The founder of Fizz, Ted has been at the forefront of Word of Mouth Marketing since its inception as a discipline. Ted has built an experienced team at Fizz dedicated to the singular proposition of “Selling more client beverage more often to more people.” Ted and his team has been honored for their Word of Mouth work with a variety of industry awards and speaking requests. A 15 year veteran of beverage marketing and an alumni of Booz Allen & Hamilton, Ted also holds an MBA with honors from The University of Chicago. |
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